Home Care Operations Manager

We are seeking an experienced Operations Manager to oversee day-to-day office and field operations. As a dedicated private duty home care agency serving Volusia and Flagler counties, we specialize in high-touch, non-medical care.

The Operations Manager is responsible for driving daily operational efficiency, supervising scheduling logistics, enforcing regulatory compliance, and delivering exceptional customer service to our clients, families, and field staff.

Core Responsibilities:

Daily Operations & Leadership

Oversee daily administrative and operational workflows to ensure efficiency, quality control, and client satisfaction.

Supervise and mentor office staff, including schedulers and care coordinators, maintaining clear performance expectations and operational metrics.

Manage scheduling systems to optimize roster coverage, minimize unfulfilled care hours, and maintain low open-shift rates.

Client & Family Services

Serve as a point of contact for private duty clients and family representatives, addressing questions and adjustments with professional responsiveness.

Conduct client intakes, coordinate service agreements, and execute ongoing quality assurance reviews to ensure service standards and client retention.

Resolve care coordination or service concerns promptly and professionally.

Caregiver Management & Workforce Logistics

Oversee client-caregiver matching based on skill requirements, geographical coverage across Volusia and Flagler counties, and scheduling compatibility.

Monitor Electronic Visit Verification (EVV), time-and-attendance compliance, and overtime tracking.

Maintain a supportive, structured environment for field caregiver teams to promote reliability and staff retention.

Compliance & Quality Assurance

Ensure agency compliance with Florida Agency for Health Care Administration (AHCA) regulations, licensing mandates, and applicable labor laws.

Conduct regular audits of client care documentation, caregiver credential files, and administrative records.

Participate in an operational escalation rotation to support urgent client or staffing matters outside standard office hours.

Qualifications:

Experience: 3+ years of progressive leadership experience in private duty or non-medical home care operations.

Industry Focus: Comprehensive knowledge of private duty home care administration, high customer service standards, and client intake workflows.

Location & Mobility: Ability to work on-site at our DeLand office (112 West Indiana Ave, STE 102)

Management: Proven capability in team leadership, process management, and operational oversight.

Technical Skills: Proficiency with industry scheduling and EVV platforms (e.g., WellSky or equivalent home care management software), CRM systems, and standard business software.