Home Care Scheduling Coordinator

FirstLight Home Care is seeking a dependable, organized, and detail-oriented Scheduler/Administrative Assistant to join our team! We are looking for someone who thrives in a fast-paced environment, enjoys helping others, and has strong communication and problem-solving skills.

In this important role, you will coordinate caregiver and client schedules to ensure our clients receive consistent, quality care. You will help maintain appropriate staffing coverage, communicate daily schedule changes, respond to incoming calls, assist clients and caregivers, and provide general administrative support to the office.

Key Responsibilities:

• Coordinate and maintain client and caregiver schedules.
• Ensure proper caregiver coverage for all clients based on care plans and staff availability.
• Communicate scheduling changes, call-outs, and shift needs with caregivers and clients.
• Respond to incoming calls, assist visitors, and direct inquiries appropriately.
• Maintain accurate employee and client records, schedules, and reports.
• Assist with client referrals, intakes, and urgent scheduling needs.
• Monitor staffing needs and help resolve scheduling conflicts.
• Provide general administrative and office support.
• Participate in after-hours and weekend on-call coverage on designated days.
• Maintain confidentiality and adhere to HIPAA regulations and company policies.

Qualifications:

• High school diploma or GED, or equivalent education and experience.
• Previous scheduling or administrative experience preferred.
• Direct experience in home care, assisted living, or a nursing home setting is a plus.
• Proficiency in Microsoft Office and/or Google Workspace.
• Experience with scheduling software.
• Basic knowledge of medical terminology.
• Excellent communication, organization, and multitasking skills.
• Ability to work independently, think critically, and handle changing priorities.
• Valid driver's license and reliable auto insurance.

What We're Looking For:

The ideal candidate is someone who is proactive, dependable, compassionate, and comfortable managing multiple priorities. We need a team player who understands the importance of keeping schedules organized, ensuring caregiver coverage, and providing excellent customer service to both clients and caregivers.

If you are organized, enjoy problem-solving, and want to make a difference in the lives of seniors and adults in need of care, we would love to hear from you!