Business Development Associate

Join a Team That Helps People Live Safely and Independently at Home!

Are you organized, detail-oriented, and skilled at navigating complex processes? Are you looking for meaningful work where accuracy, integrity, and problem-solving make a difference?

Home Independence Experts is seeking a Contracts, Authorizations & Billing Specialist to manage contracts, Medicaid authorizations, and billing for home modifications, durable medical equipment (DME), and accessibility solutions. This role helps ensure services are properly authorized, accurately documented, and billed in accordance with payer requirements so individuals can access the solutions they need to live safely and independently at home.

About Us

At Home Independence Experts, we believe integrity means doing what’s right, even when it’s difficult or no one is watching. We are committed to uplifting those we serve and work alongside through ethical practices, accountability, and solutions that improve safety and independence at home.

Key Responsibilities

• Build and maintain strong relationships with referral partners, healthcare professionals, case managers, Medicaid representatives, community organizations, and other key stakeholders.
• Identify and develop new business opportunities to expand the company’s reach and services.
• Conduct outreach to potential referral sources, healthcare providers, senior living communities, and other organizations that serve older adults and individuals with disabilities.
• Represent the company professionally at networking events, community meetings, industry events, and other business development opportunities.
• Educate referral partners and potential customers about the company’s home modifications, durable medical equipment (DME), ramps, and accessibility solutions.
• Maintain consistent communication and follow-up with existing and prospective referral partners to strengthen relationships and encourage ongoing partnerships.
• Collaborate with internal team members to ensure a positive experience for referral partners and the individuals we serve.
• Track outreach activities, referral sources, business opportunities, and relationship development efforts.
• Monitor industry trends, community needs, and market opportunities to identify areas for growth.
• Identify opportunities to improve business development strategies, strengthen partnerships, and increase awareness of the company’s services.
• Represent the company with integrity, professionalism, and a genuine commitment to helping others.

Requirements

• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Professional, confident, and personable communication style.
• Ability to build trust and establish meaningful relationships with a variety of people and organizations.
• Self-motivated with the ability to work independently and take initiative.
• Strong organizational skills, time management, and follow-through.
• Ability to manage multiple priorities and consistently meet goals.
• Strong problem-solving skills and adaptability.
• Proficiency with computers, spreadsheets, and customer relationship management (CRM) software.
• Commitment to ethical business practices, accountability, and representing the company with integrity.

Preferred Qualifications

• Experience in business development, sales, marketing, or relationship management.
• Experience developing referral partnerships or working with healthcare providers and community organizations.
• Familiarity with Medicaid, durable medical equipment (DME), home modifications, or the senior care and disability services industries.
• Experience working with case managers, discharge planners, occupational therapists, physical therapists, or other healthcare professionals.
• Experience with CRM systems, tracking business development activities, and managing a sales pipeline.
• Knowledge of the needs of older adults and individuals with disabilities.

Why This Work Matters

Behind every referral and relationship is a person who may be struggling to remain safely and comfortably in their own home. Your work helps connect individuals, families, and healthcare professionals with solutions that make a meaningful difference in people’s lives.

By building relationships, creating opportunities, and helping others understand the services we provide, you play an important role in making home modifications and accessibility equipment available to those who need them.

We believe business development should be about more than generating revenue. It should be about building relationships, earning trust, and creating opportunities to serve more people.

Integrity matters. Relationships matter. Purpose matters.

If you are looking for meaningful work with a company committed to integrity, accountability, and making a difference, we would love to hear from you!

Home Independence Experts Utah