Home Care Scheduling / Field Support

Care Team Support Specialist – Office & Field

BrightStar Care of North Spokane | Spokane, WA

Office Support | Field Caregiving | CNA Preferred

Love Caregiving but Ready for Something More?

Are you an experienced CNA or HCA who enjoys helping others, staying organized, and being part of a busy, supportive team?

BrightStar Care of North Spokane is looking for a dependable, organized, and compassionate Care Team Support Specialist to join our office team!

This unique position combines administrative and operational support with hands-on caregiving when additional field coverage is needed.

You'll work closely with our scheduling team, helping with daily office responsibilities, caregiver communication, documentation, and other important tasks that keep our operations running smoothly.

While you may occasionally assist with scheduling, your primary role is supporting the department—not managing the schedule.

Why You'll Love This Position

• A Mix of Office and Field Work: Enjoy a variety of responsibilities beyond traditional caregiving.
• Opportunity to Grow: Expand your experience in healthcare administration and care operations.
• Make a Difference: Support caregivers, office staff, and the clients who depend on us.
• Team Environment: Work alongside a dedicated team that values communication and collaboration.
• Meaningful Responsibilities: Help keep daily operations organized and running smoothly.

What You'll Be Doing

Office & Care Team Support

• Assist the scheduling department with daily administrative and operational tasks.
• Maintain accurate caregiver records, availability information, and scheduling-related documentation.
• Communicate with caregivers regarding assignments, updates, and general questions.
• Assist with tracking and following up on scheduling-related needs.
• Help maintain organized office workflows, records, and communication.
• Provide additional support with scheduling and open shifts when requested.
• Assist with special projects and other operational tasks as assigned.
• Work collaboratively with scheduling, clinical leadership, and other office departments.

Field Caregiving Support

• Provide direct client care when additional field coverage is needed.
• Assist with covering caregiver call-offs, absences, and unexpected staffing gaps.
• Follow individualized client care plans and company policies.
• Provide safe, compassionate, and professional personal care.
• Complete accurate and timely client documentation.
• Communicate client concerns or changes in condition to the appropriate clinical staff.
• Maintain flexibility to transition between office and field responsibilities as needed.

What We're Looking For

Required Qualifications

• Active Washington State CNA or HCA credential in good standing.
• Strong professional caregiving experience, preferably in home care.
• Excellent organizational and communication skills.
• Comfortable using computers, electronic records, and scheduling software.
• Ability to multitask and prioritize responsibilities.
• Professional, dependable, and able to work independently.
• Willingness and ability to provide direct client care when needed.
• Current CPR certification.
• Valid driver's license, reliable transportation, and required auto insurance.

Preferred Qualifications

• Active Washington State CNA certification.
• Extensive caregiving experience and a strong understanding of home care operations.
• Previous office, administrative, or scheduling support experience.
• Familiarity with electronic scheduling and documentation systems.
• Nurse delegation qualifications.

Who Will Thrive in This Position?

We're looking for someone who is:

• Organized: You enjoy keeping things on track and paying attention to details.
• Adaptable: You can move between office responsibilities and client care when needed.
• Dependable: Your team can count on you to follow through.
• A Team Player: You're happy to jump in and help wherever support is needed.
• Professional: You communicate respectfully with caregivers, clients, and coworkers.
• Proactive: You recognize what needs to be done and take initiative.

Join a Team That Cares!

At BrightStar Care of North Spokane, we know that providing exceptional care takes more than great caregivers. It takes a strong, supportive team working together behind the scenes.

As our Care Team Support Specialist, you'll play an important role in supporting our daily operations while continuing to make a direct difference in the lives of our clients.

If you're an experienced CNA or HCA who is ready to expand your skills, enjoy a variety of responsibilities, and become an important part of our office team, we'd love to meet you!

Apply today and take the next step in your career with BrightStar Care of North Spokane!