Team Member

About Us:

Planet Fitness was founded in 1992, in Dover, NH. PF’s owners recognized that many people were deterred from joining gyms due to the intimidating atmosphere and high costs. Thus, they created a non-intimidating, low-cost model that revolutionized the gym industry. Today, we are known as the “Judgement Free Zone®”, where individuals of all fitness levels find a welcoming and friendly community. Our mission is to enhance people’s lives through an affordable, high-value, non-intimidating fitness environment.

Role Overview:

As a Team Member at Planet Fitness, you will play a vital role in creating a positive member experience and a welcoming environment for all members, guests, and staff. In this role, you’ll collaborate closely with the front desk team to deliver exceptional customer service, support operational duties, and ensure that the facility is accessible and accommodating to all individuals, including those with disabilities.

Key Responsibilities:

1. Greet all members, prospective members, and guests with courtesy and professionalism.
2. Provide superior customer service that respects the diversity and needs of all individuals.
3. Perform front desk responsibilities, including answering phones in a friendly and helpful manner.
4. Assist with member check-in and registration.
5. Give tours to prospective members, ensuring they are accessible and informative.
6. Support new member sign-ups and update member accounts as needed.
7. Respond to questions, concerns, or requests, and escalate to management when necessary.

Qualifications:

You're a great fit if you have the following skills.

1. Strong communication skills in English.
2. Passion for providing excellent customer service.
3. Ability to work collaboratively in a team-oriented environment.
4. Commitment to respecting and valuing diverse individuals.
5. Experience in a customer service role is a plus.

Bonus If You:

1. Have prior experience in a fitness environment.
2. Are familiar with facility management software.
3. Possess certifications related to customer service or fitness.

Employment Type & Availability:

This position is available as both Full-Time and Part-Time, with availability required Monday through Sunday.

Location:

This position is on-site only at our facility in Anchorage, Alaska.

Why You’ll Love Working Here:

At Planet Fitness, we prioritize integrity, passion, and respect in our workplace. Our team is dedicated to fostering a safe, energetic environment where everyone feels accepted and respected.