About the Position

Posted 2 weeks ago • Hiring Multiple Candidates • Accepting Applications

The Member Services Representative (Team Member) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Predictable and reliable attendance

Qualifications/Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 75 lbs.
Will occasionally encounter toxic chemicals during shift.

Benefits

Employee discounts

Gym Reimbursement

Paid Sick Leave

Paid Vacation

Work-life balance

Employee recognition programs

Team-building activities

Attractive Compensation

Medical Insurance

Dental Insurance

Business Draft Match Report

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Planet Fitness

Gym Management Services (GMS) is a Franchise group within the Planet Fitness organization. We opened our first Planet Fitness location in Hayward, CA in 2006 and have since expanded to 15 stores in 4 states. Our home office is based in Petaluma, CA and our clubs are located throughout Northern California, Oregon, Washington and Alaska.

As small operators in the Planet Fitness franchise world, you will work closely with our Senior Management team as well some of our Franchise Owners.

We strive to create a fun and safe environment for our Team Members and want them to enjoy coming to work each day!

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Planet Fitness was founded in 1992, in Dover, NH. In the beginning, it operated much like every other gym in its small hometown and catered to the same small percentage of the population in the U.S. who worked out and belonged to a health club.

PF’s owners quickly recognized that there was a greater opportunity to serve a much larger segment of the population. They asked themselves, “Why does 80-85% of the population not belong to a gym?” The answer? First-time and casual gym users didn’t like the “look at me” attitudes and behaviors found in typical gyms, and they didn’t want to have to pay a lot of money to give fitness a try.

So they completely changed the gym environment, both in attitude and format, creating the non-intimidating, low-cost model that has revolutionized the gym industry. Planet Fitness became known as the “Judgement Free Zone®” – a welcoming and friendly community where people could feel comfortable regardless of their fitness level.

Today, Planet Fitness has become one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. With more than 2,700 locations in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia, Planet Fitness has continued to spread its unique mission of enhancing people’s lives by providing an affordable, high-quality fitness experience in a welcoming, non-intimidating environment.

Fitness & Wellness, Customer Service and Retail

Experience Required: Entry Level

$17 – $19/hour

On-Site

Medford, Oregon United States

Full Time or Part Time

100 - 250 Employees

Must be authorized to work in the USA

10+ Benefits

Job ID: BD-CLcdult