Planet Fitness

Team Member

$15 – $15/hour

On-Site

Wilmington, North Carolina

Part Time or Full Time

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About the Position

Posted 4 months ago • Hiring Multiple Candidates • Accepting Applications

Planet Fitness is an Equal Opportunity Employer

Are you looking for a fun and rewarding position in a judgement free environment? Anchor Management is the owner of four Planet Fitness clubs in Wilmington and Shallotte, NC. Our mission is to create an atmosphere that fosters; personal growth, well-being, and a positive mindset. This not only applies to our members, but also to our team! Your application is greatly appreciated and we look forward to hearing from you!

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  1. Greet members, prospective members and guests, providing exceptional customer service.
  2. Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  3. Facilitate needed updates to members’ accounts.
  4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  1. Customer service background preferred.
  2. Basic computer proficiency.
  3. A passion for fitness and health.
  4. Upbeat and positive attitude!
  5. Punctuality and reliability is a must.
  6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  7. Strong listener with the ability to empathize and problem solve.
  8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

  1. Continual standing and walking during shift.
  2. Continual talking in person or on the phone during shift.
  3. Must be able to occasionally lift up to 50 lbs.
  4. Will occasionally encounter toxic chemicals during shift.

Benefits

  1. Performance based bonuses
  2. Employee discounts
  3. Opportunity for advancement
  4. Accrued paid time off
  5. Wellness resources
  6. Company parties
  7. Free food & snacks

Benefits

Employee discounts

Affordable Health Insurance

Gym Reimbursement

Paid Sick Leave

Paid Vacation

Paid Holidays

Wellness programs

Employee assistance programs (EAP)

Employee referral bonuses

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Planet Fitness

Planet Fitness

Planet Fitness joined Business Draft (our ATS) 6 months ago.

Customer Service, Retail and Fitness & Wellness

Experience Required: Entry Level

$15 – $15/hour

On-Site

68A South Kerr Avenue

Wilmington, North Carolina 28403 United States

Part Time or Full Time

Must be authorized to work in the USA

9+ Benefits

Job ID: BD-PUcoDBL

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