Care Coordinator

Care Coordinator Position:

Position Summary

Assisting Hands Home Care is seeking a compassionate, organized, and proactive Care Coordinator who is passionate about improving the lives of seniors. This role combines hands-on caregiving, care coordination, caregiver support, family communication, and referral relationship development.

The Care Coordinator will provide direct, non-medical assistance to seniors when needed, accompany caregivers on their first shifts with new clients, ensure smooth care transitions, maintain strong relationships with families and referral sources, and coordinate follow-up activities that support client satisfaction and agency growth.

Key Responsibilities:

• Direct Senior Care: Provide in-person, non-medical assistance with activities of daily living, companionship, and safety while promoting dignity and independence.
• Caregiver Support: Accompany caregivers on their first shifts, review client care plans and routines, and follow up to ensure a smooth transition.
• Scheduling Support: Assist with scheduling caregiver shifts throughout the week, coordinating coverage, managing schedule changes, and minimizing missed shifts.
• Family Communication: Maintain regular contact with clients and families, address concerns, assess satisfaction, and coordinate follow-ups.
• Referral Outreach: Call referral sources, introduce agency services, build professional relationships, and schedule follow-up calls, meetings, and visits.
• Care Coordination: Coordinate new client starts, caregiver assignments, service changes, and communication between families, caregivers, and office staff.
• Quality Assurance: Conduct client visits and satisfaction checks, maintain accurate documentation, and promptly report safety concerns or changes in client needs.
• Compliance: Follow agency policies, confidentiality requirements, and applicable North Carolina regulations.

Qualifications:

• Experience in senior care, home care, caregiving, healthcare coordination, customer service, or a related field.
• CNA/Medical Assistant, or equivalent required.
• Excellent verbal and written communication skills.
• Strong relationship-building, organizational, problem-solving, and follow-up skills.
• Comfortable providing hands-on, non-medical care to seniors.
• Confident making outreach calls and developing professional referral relationships.
• Proficiency with email, Microsoft Office or Google Workspace, and electronic care management systems.
• Valid driver's license, reliable transportation, and willingness to travel to client homes and referral partner locations.
• Ability to work independently, manage competing priorities, and respond compassionately to changing client needs.