About the Position

Posted 1 month ago • Hiring One Candidate • Accepting Applications

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
- Member service oversight - Ensuring staff is always providing a superior customer experience.
- Assist in resolving or escalating employee issues or concerns.
Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up. o Take prospective members on tours.
- Facilitate all member requests, issues and questions.
Assist in overseeing cleanliness and maintenance of facility.
Assist in ordering of supplies using specific budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent.
Relieves Manager at least 1 weekend a month by assuming all managerial responsibilities.
Predictable and reliable attendance.

Qualifications/Requirements

Superior customer service skills, preferably in the fitness industry.
Experience working as a Member Service Representative at Planet Fitness.
Solid supervisory, diplomacy and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Current CPR Certification required.
High school diploma/GED equivalent required.
Must be 18 year of age or older.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 75 lbs.
Will occasionally encounter toxic chemicals during shift.

Benefits

Employee discounts

Gym Reimbursement

Paid Vacation

Employee recognition programs

Team-building activities

Medical Insurance

Dental Insurance

Attractive Compensation

Business Draft Match Report

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Planet Fitness

Planet Fitness was founded in 1992, in Dover, NH. In the beginning, it operated much like every other gym in its small hometown and catered to the same small percentage of the population in the U.S. who worked out and belonged to a health club.

PF’s owners quickly recognized that there was a greater opportunity to serve a much larger segment of the population. They asked themselves, “Why does 80-85% of the population not belong to a gym?” The answer? First-time and casual gym users didn’t like the “look at me” attitudes and behaviors found in typical gyms, and they didn’t want to have to pay a lot of money to give fitness a try.

So they completely changed the gym environment, both in attitude and format, creating the non-intimidating, low-cost model that has revolutionized the gym industry. Planet Fitness became known as the “Judgement Free Zone®” – a welcoming and friendly community where people could feel comfortable regardless of their fitness level.

Today, Planet Fitness has become one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. With more than 2,700 locations in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia, Planet Fitness has continued to spread its unique mission of enhancing people’s lives by providing an affordable, high-quality fitness experience in a welcoming, non-intimidating environment.

Customer Service, Retail, Fitness & Wellness and Business Management

Experience Required: Entry Level

$19 – $21/hour

On-Site

Anchorage, Alaska United States

Full Time

100 - 250 Employees

Must be authorized to work in the USA

8+ Benefits

Job ID: BD-GKkOvnY