Scheduling Coordinator

Job Summary

Scheduling Coordinator is responsible for supporting branch offices by fulfilling and managing Caregiver schedules during regular business hours. This role ensures complete utilization of authorized Client service hours, oversees Caregiver time off and scheduling requests, and manages call-outs, and incident tracking. The Scheduling Coordinator maintains timely and effective communication with designated branch points of contact to ensure all scheduling needs are met. While the position primarily operates during standard business hours, it will also occasionally provide support during evenings, weekends, and/or holidays to ensure uninterrupted service coverage.

Key Responsibilities

• Ensure zero open hours by creating, managing, and adjusting Caregiver schedules (daily, monthly, training, and new assignments).
• Coordinate schedules around Client admissions, discharges, and changes in authorized hours.
• Maximize authorized Client hours while minimizing overtime.
• Manage and document Caregiver time off requests, incidents, and missed clock-ins/clock-outs.
• Record and update all Client/Caregiver shift or activity changes in the healthcare management platform.
• Ensure all shifts are filled, troubleshooting schedule gaps proactively.
• Support customer service needs for both Clients and Caregivers, resolving issues promptly.
• Respond to the on-call emergency line during weekends, holidays, and after hours as needed.

Skills and Qualifications

• Strong interpersonal skills and ability to work effectively with others.
• Communicates clearly and professionally, both verbally and in writing.
• Maintains confidentiality of sensitive information.
• Effectively adjusts to shifting priorities and business requirements.
• Exercises sound judgment, solves problems, and maintains composure under pressure.
• Demonstrates dependability and accountability, including regular and reliable attendance.
• Possesses strong organizational skills with attention to detail and accuracy.
• Maintains compliance with company policies, safety standards, and regulatory requirements.
• Contributes to a positive, inclusive, and team-oriented workplace culture.

Education and Experience

• At least 1 year of scheduling experience
• Experience utilizing an electronic scheduling platform; AxisCare preferred
• Experience in home care, healthcare, or a related service-based industry preferred
• High School Diploma or equivalent required.

Working Conditions

• Ability to remain in a stationary position for extended periods (office environment)
• Ability to operate standard office equipment or tools required for the position

Work Location: Remote in OR, AZ or ID, or in one of our Oregon Branches

Work Hours: Monday – Friday, 8am – 5pm

Supervisory Responsibilities: No

Required Travel: Minimal

About Us

Caring for Family of Companies provides high-quality, compassionate care for aging and disabled adults in their homes. From our start in 2007, our mission has been to make sure that golden years stay golden, helping clients maintain independence and dignity with support they can trust.

We’re not just about client care; we’re about people, both the clients we serve and the employees who make that care possible. With over 500 employees across multiple locations in Oregon, we continue to grow. Our core values; excellence, compassion, honor, and integrity, guide how we work with clients, families, and each other.

Benefits

• Paid Time Off
• Paid Holidays
• Medical – Generous Allowance for Employee and Dependents
• Dental – Company Paid for Employee
• Vision – Company Paid for Employee
• Employee Assistance Plan – Company Paid
• Voluntary Benefits - LTD, Life, Accident and more
• 401k with Company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Caring for Family of Companies is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.