Intake Specialist

Intake & Outreach Specialist (Part-Time to Start)

• Chino, CA 91710 (Chino, Montclair, Pomona, Ontario)
• Part-time to start (15–20 hrs/week); path to full-time as we grow
• $22–$25/hr base + bonuses (target effective ~$30–$38/hr with incentives)
• IRS mileage + monthly phone stipend

About us

FirstLight Home Care of Montclair provides non-medical companion care, personal support, and memory care for seniors, veterans, and adults recovering from illness or injury. We are launching locally and hiring a founding Intake & Outreach Specialist.

The role

You are the first warm, organized voice families meet - and you also represent us in the community.

• ~70% intake: Answer inquiries, run in-home assessments, sign service agreements, collect deposits

• ~30% outreach: Senior centers, adult day programs, faith communities, and local health fairs across Chino, Montclair, Pomona, and Ontario

Mostly weekday daytime hours. Occasional evenings/weekends for assessments or events. Clear path to full-time Client Care Coordinator / leadership as the agency grows.

What success looks like

• In-home assessment within 24 hours of inquiry

• Strong conversion from assessment to admission

• Steady community visits logged in our CRM

• 1–2 new clients per month during ramp-up

Pay & benefits

• $22–$25/hr base

• $75 per completed in-home assessment

• $150 per admitted client (after agreement, deposit, safety assessment, and care-plan handoff)

• Mileage (IRS rate) + monthly cell stipend

• 401(k), paid sick leave, paid training, CareAcademy courses, referral bonuses

Requirements

• 1–3 years in home care, healthcare coordination, social work, MA/CNA/HCA, senior living intake/marketing, or related clinical roles

• Strong communication and emotional intelligence with families

• Willing to obtain California Home Care Aide (HCA) registration (LiveScan + TB) if you don’t already have it, we can help

• Valid CA driver’s license, reliable car, and auto insurance

• Able to lift outreach materials up to ~50 lbs occasionally

Nice to have

• Spanish, Mandarin, Cantonese, or Tagalog

• Local relationships with discharge planners, senior centers, or case managers in our cities

Equal Opportunity Employer.