Scheduling Coordinator

About Us:

Homewatch CareGivers is seeking an experienced Home Care Office Coordinator with proven home care operations experience. This role requires someone who thrives in fast-paced environments and can manage scheduling and administrative workflows with precision and professionalism. The ideal candidate is detail-oriented, calm under pressure, and passionate about supporting both clients and caregivers through efficient coordination and communication.

Role Overview:

The Home Care Office Coordinator plays a pivotal role in ensuring the smooth and efficient operation of home care services. This position is responsible for managing administrative tasks, coordinating schedules, and serving as a primary point of contact between clients, caregivers, and healthcare professionals. The coordinator ensures compliance with regulatory requirements and maintains accurate records to support quality care delivery. By facilitating communication and resolving logistical challenges, handling urgent call-outs and ensuring client satisfaction and retention. This position requires strong decision-making skills, operational control, and confidence under pressure.

Key Responsibilities:

• Manage daily office operations including scheduling caregiver visits while maintaining scheduling accuracy and service continuity.
• Staff caregiver shifts and maintains full coverage for all authorized client services.
• Respond to caregiver call-outs and schedule replacements while ensuring compliance with authorization hours.
• Serve as the liaison between clients, caregivers, and families to ensure seamless communication.
• Maintain and update client records, care plans, and compliance documentation in accordance with homecare regulations.
• Monitor authorization hours and address utilization discrepancies before services exceed approved limits.
• Document scheduling activities, service changes, and operational notes accurately in agency systems.
• Handle inquiries and resolve issues related to service delivery, billing, and client concerns promptly and professionally.
• Support recruitment and onboarding processes for new caregivers, including background checks and training coordination.
• Prepare reports and documentation required for internal review and external audits.
• Coordinate with management to implement policies and procedures that improve office efficiency and client care quality.
• Support service continuity, caregiver retention, and overall branch performance through strong operational coordination.

Required Qualifications:

• High school diploma or equivalent required; Associate’s degree or higher in healthcare administration or related field preferred.
• Minimum of 2 years experience of relevant & related work experience.
• Very comfortable with technology applications including personnel recruiting systems, staffing and scheduling systems, Google Workspace, Microsoft Word, Excel, Power Point and Adobe Pro
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong scheduling and staffing experience
• Ability to multitask under pressure
• Self-directing and very independent with the ability to work with little direct supervision
• Very organized and detailed, able to handle extensive amounts of paperwork/documentation
• Reliable car, valid State driver's license and car insurance
• Background check will be required