About the Position

Posted 21 minutes ago • Hiring One Candidate • Accepting Applications

Customer Care Manager

BrightStar Care of North Spokane

Full-Time | Hourly | On-site in Spokane, WA

About Us

BrightStar Care of North Spokane provides high-quality, compassionate home care to clients in Spokane and nearby communities. We help them stay independent and live better at home. Our team values teamwork, open communication and professional growth, and we back that up with training, ongoing support and room to advance.

The Role

The Customer Care Manager connects our clients, caregivers and clinical leadership. You'll lead our scheduling team and make sure every visit is staffed with a qualified caregiver who's a good match. You'll also be a main point of contact for clients and their families. If you like solving problems, building relationships and keeping things running smoothly, this role is for you.

What You'll Do

·Lead and coach the scheduling team that staffs our HCA, CNA and caregiver visits

·Keep the master schedule up to date, match caregivers to clients and fill open shifts quickly

·Build and manage the skilled (RN/PT/OT) schedule with our Director of Nursing

·Coordinate smooth handoffs when a new caregiver starts with a client

·Check in regularly with caregivers and clients, giving recognition, feedback and support

·Answer client and family questions quickly and follow up on concerns until they're resolved

·Track caregiver credentials and visit verification (EVV) so records are accurate

·Share in the after-hours on-call rotation (nights and weekends)

What You Bring

·Experience in healthcare or home care scheduling, staffing or operations

·Leadership or supervisory experience

·Strong organization and follow-through when juggling many priorities

·Clear, prompt communication by phone and email

·Comfort with scheduling software (ABS experience is a plus)

·A positive attitude, good listening skills and composure in sensitive conversations

Bonus If You

·Have worked at a home care agency

·Have worked with Medicaid, VA or other payor authorizations

·Speak another language in addition to English

Pay & Benefits

·$27.00 - $29.00 per hour

·Benefits Available

Why You'll Love Working Here

At BrightStar Care of North Spokane, compassion and integrity come first. You'll join a supportive team that is dedicated to improving lives in our community.

Benefits

Work-provided equipment

Professional development

Affordable Health Insurance

Training and certification programs

Employee recognition programs

Career coaching and mentoring

Accrued PTO

Paid Training

1.5X Holiday Pay

Zayzoon on-demand pay

Paid Weekly

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BrightStar Care of North Spokane

BrightStar Care of North Spokane is a branch of the nationally recognized BrightStar Care organization, which specializes in providing high-quality home care services. Serving the Spokane area and surrounding communities, this location is committed to delivering compassionate and professional care to clients in their homes, helping them maintain independence and improve quality of life.

We strive to fostering a supportive and inclusive work environment. Employees are valued for their dedication and expertise, and teamwork is emphasized. The company encourages open communication and offers resources to help staff grow professionally and personally. As a potential employee, you can expect to collaborate with nurses, caregivers, and administrative professionals who share a passion for making a difference in clients’ lives.

We employ Caregivers, Home Care Aides (HCAs), Home Health Aides (HHAs), Certified Nursing Assistants (CNAs), Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Physical Therapists, Occupational Therapists, and office staff. Roles may involve providing personal care, companionship, skilled nursing, therapies and more. The company is often seeking compassionate and reliable individuals who are committed to upholding high standards of care.

BrightStar Care invests in its employees by offering training and continuing education. New hires are provided with orientation and ongoing support to ensure they are comfortable with their responsibilities. Opportunities for advancement are available, and employees are encouraged to pursue certifications and additional training.

While benefits may vary by location and role, BrightStar Care of North Spokane typically offers competitive pay, flexible scheduling options, paid time off and more. Employees may also receive recognition for outstanding performance and have access to employee assistance programs.

Working at BrightStar Care of North Spokane means joining a team that is dedicated to improving the lives of others. Employees often report high job satisfaction due to the meaningful nature of their work, the positive impact on clients and families, and the supportive workplace culture.

Healthcare Administration

Experience Required: Entry Level

$27 – $29/hour

On-Site

1010 North Normandie Street

Spokane, Washington 99201 United States

Full Time

50 - 100 Employees

Must be authorized to work in the USA

11+ Benefits

Job ID: BD-RweYqyk