Club Manager

Job Summary:

The Club Manager is responsible for overseeing all aspects of gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. This position leads the team in alignment with Planet Fitness brand standards, focusing on training, development, customer service, and operational excellence.

Essential Duties and Responsibilities:

• Recruit, hire, train, and develop a high-performing staff including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
• Foster a welcoming environment for members, guests, and employees, ensuring consistent adherence to customer service expectations.
• Manage all aspects of staff performance:
  • Schedule shifts and ensure coverage.
  • Set the tone by leading through example and coaching.
  • Handle payroll, timekeeping, and HR documentation.
  • Resolve employee concerns and manage disciplinary actions as necessary.
• Oversee front desk operations:
  • Answer phones and assist callers.
  • Handle member check-ins, sign-ups, tours, and requests.
• Ensure timely and secure club opening/closing.
• Oversee facility cleanliness, safety, and maintenance:
  • Identify and coordinate equipment repairs and facility needs.
• Drive marketing efforts by ensuring staff are informed and engaged with promotions.
• Authorize expenditures and refunds; complete daily bank deposits.
• Compile and analyze club performance metrics (weekly, monthly, annually).
• Provide hands-on support when employees are absent or during high-traffic hours.
• Maintain predictable and reliable attendance.

Qualifications and Requirements:

• High school diploma or GED required.
• Must be at least 18 years of age.
• Current CPR certification required (or obtained within 30 days of hire).
• Previous experience as an Assistant Manager at Planet Fitness strongly preferred.
• Strong leadership and coaching skills.
• Excellent customer service, communication, and conflict resolution abilities.
• Basic computer proficiency (Microsoft Office or equivalent).
• Energetic, organized, and results-driven.

Enforceable Physical Requirements (ADA-Compliant):

• Must be able to stand and walk continuously for extended periods (up to 8 hours per shift), with or without reasonable accommodation.
• Must be able to bend, stoop, reach, push, and pull when inspecting facilities, helping with cleaning, or assisting staff, with or without reasonable accommodation.
• Must be able to occasionally lift or carry up to 50 lbs, such as restocking supplies or moving light equipment. Reasonable accommodations will be provided as needed.
• Must be able to use a computer, phone, and POS system, including performing repetitive motions and viewing screens for extended periods.
• May occasionally use step stools or ladders for facility inspections or minor repairs.
• Must be able to communicate clearly and effectively in person and by phone across varied noise levels.
• Will occasionally encounter cleaning agents or disinfectants; proper PPE and training will be provided.
• Must possess adequate visual and auditory abilities to monitor staff, interact with members, and assess safety concerns.

Planet Fitness is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA). We are committed to providing reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of the job.