Office Coordinator

Office Coordinator

Visiting Angels of Catawba Valley | Lenoir, NC | Full-Time

�� Lenoir, NC ⏱ Full-Time �� Non-Exempt �� In-Office

Who We Are

Visiting Angels of Catawba Valley is a locally owned, nationally recognized home care agency serving seniors and adults across the Catawba Valley and surrounding communities. We help people stay in the homes they love — safely, comfortably, and with dignity — by pairing them with professional caregivers who genuinely care.

We're a growing operation with a tight-knit team, high standards, and a culture built on accountability, communication, and doing things right. We don't just talk about quality — we build systems around it. Our Core Values are Integrity, Professionalism, Communication and Passion!

The Role

We're looking for an Office Coordinator who wants to be the operational backbone of our Catawba Valley office. This is not a "keep the lights on" job. You'll be the connective tissue between our Administrative Coordinator, Scheduler, and Recruitment Coordinator — keeping workflows on track, holding the team accountable, and jumping in wherever the work needs you.

This is a hands-on role. You'll answer phones, work with clients and families, manage systems, audit records, and surface problems before they become crises. If you're looking for a role where you manage from a distance, this isn't it.

What You'll Do

Client Communication

• Answer inbound calls from prospective clients, families, and referral sources — everyone on our team answers the phone.

• Qualify prospective clients, present our services and pricing, and hand off smoothly to the care coordination team.

• Serve as a point of escalation for client concerns that need operational judgment.

• Ensure call log documentation is current, accurate, and closed out properly at every stage.

Operations & Systems

• Own systems across industry-specific software platforms — and be the go-to resource when something isn't working.

• Oversee client and caregiver record audits on a weekly and monthly basis.

• Monitor the active prospect, client, and applicant database and flag gaps to leadership.

• Ensure every workflow follows our SOPs — no shortcuts, no workarounds.

Team Oversight & Accountability

• Participate in hiring decisions alongside the Recruitment Coordinator.

• Serve as backup for orientation, compliance audits, LTC billing, and payroll when needed.

• Prepare weekly operational updates for the Head of Operations.

• Identify process gaps and bring solutions — not just problems.

What We're Looking For

• 3+ years in operations, office management, or healthcare administration. Home care experience is a strong plus.

• Hands-on experience with a home care or healthcare scheduling platform (AxisCare preferred).

• A geeky attitude toward technology and evolving platforms — you enjoy learning new systems and figuring things out.

• Organized to a fault — you track your open items, you follow through, and you don't let things fall through the cracks.

• Clear, direct communicator — in writing and in person. You can hold a tough conversation without losing the relationship.

• High personal accountability. If you opened it, you own it until it's closed.

• Calm under pressure, adaptable, and professional in how you show up every day.

• Valid driver's license and reliable transportation required.

• Must be legally authorized to work in the United States.

Why Visiting Angels Catawba Valley

• Locally owned and operated — you'll work directly with leadership, not layers of corporate management.

• A team that takes its work seriously and treats each other well.

• A role with real scope and real responsibility — you'll see the direct impact of your work every day.

• Competitive compensation commensurate with experience.

• Opportunity to grow with an expanding multi-territory operation.

How to Apply

Select Appy Now on Indeed and and be sure to reply to the introduction questions.. We read every application and respond to every qualified candidate.

Visiting Angels of Catawba Valley

Lenoir, NC | visitingangels.com

Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.