Scheduler

Key Responsibilities:

• Schedule caregiver shifts according to client needs and caregiver availability, ensuring optimal coverage.
• Maintain accurate records of caregiver assignments, client preferences, and scheduling changes.
• Answer office phone calls and facilitate communication between caregivers and clients.
• Develop knowledge of caregivers’ skills and personalities to ensure effective client/caregiver matches.
• Ensure schedules are current and make necessary adjustments as required.
• Input information into scheduling software and other computer systems.
• Support office administrative activities and assist other staff as needed.
• Participate in the recruitment and onboarding of new caregivers.
• Fill in for caregivers when necessary and be available for on-call responsibilities.
• Perform any other duties required to maintain the agency’s operations, including caregiving tasks.

Qualifications:

• High school diploma or equivalent; previous experience in healthcare scheduling or administrative roles in a healthcare setting is preferred.
• Comprehensive knowledge of caregiver responsibilities and licensing standards for home and community support services.
• Proficient in scheduling software, Microsoft Office, and other relevant applications.
• Excellent interpersonal and communication skills, with the ability to engage effectively in various formats.
• Ability to read and comprehend caregiver reports and personal care plans.
• Strong organizational skills with the ability to manage large amounts of information and respond appropriately.
• Must pass all background screenings with satisfactory results.
• Reliable transportation and willingness to travel within the Billings area.

Physical Demands:

• Ability to stand, walk, and move throughout the day, including traveling to various locations as needed.
• Capacity to lift and support equipment and supplies as needed, which may require lifting up to 15 lbs.
• Frequent bending, twisting, and reaching to interact with clients and staff.
• Must possess a keen ability to observe details, accurately interpret information, and effectively communicate findings.