Intake Specialist

Clinical Intake LVN

BrightStar Care | Richardson, TX

Position Type: Full-Time, Exempt

Location: In-Office – Richardson, Texas

Schedule: Full-time, with occasional on-call rotation and additional hours as needed

About the Role

BrightStar Care is seeking an organized, detail-oriented, and clinically knowledgeable Licensed Vocational Nurse (LVN) to join our growing team as a Clinical Intake LVN.

This is an in-office position based at our Richardson, TX office. The Clinical Intake LVN plays an important role in coordinating new patient referrals, reviewing clinical information, communicating with referral sources, and helping ensure patients receive timely, appropriate home health services.

The ideal candidate is comfortable balancing clinical knowledge with administrative responsibilities, managing multiple priorities, and communicating effectively with patients, families, referral partners, and clinical team members.

Key Responsibilities

• Receive, review, and process incoming patient referrals and clinical intake requests.
• Review patient records, physician orders, and clinical documentation for completeness and accuracy.
• Coordinate new patient admissions and help facilitate a smooth transition into home health services.
• Communicate with hospitals, physicians, referral sources, patients, families, and internal clinical staff.
• Assist with determining patient needs and coordinating appropriate services based on clinical information.
• Follow up on pending referrals, missing documentation, and outstanding admission requirements.
• Coordinate scheduling and communicate patient needs to the appropriate clinical team members.
• Maintain accurate and timely documentation of all intake activities, patient interactions, referral communications, and follow-ups within company systems.
• Assist with case coordination and ongoing communication to support patient care.
• Ensure compliance with company policies, HIPAA, and applicable state and federal healthcare regulations.
• Participate in occasional on-call coverage as part of the team rotation.
• Perform additional clinical intake and administrative duties as assigned.

Qualifications

• Active, unrestricted Texas LVN license required.
• Previous experience in home health, healthcare intake, admissions, or clinical coordination preferred.
• Strong understanding of medical terminology and clinical documentation.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Comfortable working with electronic medical records (EMR), CRM systems, and other computer-based platforms.
• Ability to work independently while collaborating with a multidisciplinary team.
• Commitment to patient confidentiality and HIPAA compliance.

Benefits

• Full-time, exempt position.
• Medical, dental, and vision insurance.
• 401(k) retirement benefits for eligible employees.
• Paid time off accrued according to company policy.
• Opportunity to grow with an expanding home health organization.

Healthcare benefits begin the first of the month following 60 days of employment. 401(k) eligibility begins after six months. PTO accrual begins after 90 days of continuous full-time employment. Benefits eligibility requires maintaining an average of at least 30 hours per week.

Why BrightStar Care?

At BrightStar Care, we are committed to providing compassionate, high-quality care while supporting the people who make that care possible. Our growing organization provides an opportunity to be part of a collaborative team that makes a meaningful difference in the lives of patients and families throughout the communities we serve.

Apply Today!

Join the BrightStar Care team and help us make a difference, one patient at a time.

Local Home Care Partners, LLC dba BrightStar Care

Plano | North Dallas | Richardson | Frisco-Carrollton | Fort Worth | Granbury | Burleson